HELP
For any questions about our apartments or website, please send an email to info@touristways.com,
But before you do so, please, first read underneath because you will find the answers at the most frequently asked questions:
How do I receive the keys of the apartment?
When you arrive at the apartment you will meet your contact person who will show you the apartment. After paying the remaining prive to the contact person he/ she will give you the keys.
What do I need to bring to the apartment?
Bedlinen and towels are available. But anything of regular and/or considered use you need to bring with you. For example: toiletpaper, soap, all consumptions, etc.
Do I need to clean the apartment?
No. You receive a clean apartment and it will be cleaned again after your departure. But of course, we will appreciate ifyou leave the apartment behind in an acceptable state.
How do I make a reservation?
After choosing the apartment, just click at the blue button BOOK THIS APARTMENT. Fill in the form. We always try to confirm within 24 hours.
Payment & reservations?
You have completed your reservation once the advance payment has been made. This amounts to approximately 25% of the total value. Following the instructions, you will be offered several payment methods. For some accommodations you will be asked to fill in your payment details on a secured page in order to make a direct on-line booking.
For some other accommodations you will receive an email from us indicating that your reservation request will be answered within the following 24 hours. As soon as we have received the reconfirmation from the owner that the accommodation in available, we will respond with an email that will guide you to make an on-line reservation.
The remaining amount of value needs to be paid on the day of arrival at the apartment, in cash and to the contact person.
Can I bring my cat or dog?
No, we are sorry but we don't allow any pets in our apartments.
I own an apartment in barcelona, is it possible to rent it out by this website?
It depends if the apartments fits into our formula. The apartments needs to be comfortable, clean and offer all the needs a tourist desires for a nice short stay in barcelona. We would be glady visit your apartment to find out if it does.
If it fits into our formula, we offer excellent conditions. A long term hiring concept forms the base of our professional and service focussed organisation. Please, send us an email and we would gladly fill you in on all the specific details.
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