TERMS & CONDITIONS
Reservations, payments and deposits
• Touristways does require a deposit to hold the reservation of the client. The required amount depends on the selected apartment, the number of guests and the length of stay. The amount will be shown in the price calculation of the apartments and on the online booking form which is shown to the client before the actual booking.
• Payment of the reservation deposit should be made via credit card at the moment of booking. The rest of the payment needs to be paid in cash on the day of arrival.
• Please note that the booking will not be confirmed until Touristways has received the pre-payment amount and the client has received a confirmation email from Touristways.
• Depending upon the apartment offered a cash damage deposit ranging from 150€ to 400€ will be requested upon arrival and will be refunded in full after inspection of the undamaged apartment by the owner. Please, check the deposit amount for the apartment you want to book, which is shown to you before you make the actual booking.
Cancellation
• Please note that the prepayment is non-refundable, not even in the case of force majeure. The cancellation policy fees depending on the notice given:
Less than 14 days prior to arrival: 50% of the total rent.
Less than 48 hours prior to arrival or cancellation without prior notice: 100% of the total rent.
• In the event that the client changes the dates, it will be understood as a new stay and it shall be subject to the cancellation conditions.
• We recommend our customers to purchase travel insurance with cancellation cover.
• If Touristways should be unable to provide the apartment being booked by the client, Touristways reserve the right to transfer the client to an apartment with similar characteristics.
• If no agreement can be reached, both contractual parties are authorized to cancel the contract. In this case Touristways will refund to the client all money paid (except the part corresponding to the days that the apartment was used, if this was the case). Touristways will not be liable for further claims by the client.
Arrival
The apartment will be available from 15:00 pm at the day of arrival. If, for any reason, your arrival is earlier, please contact your contactperson, which is noted in the confirmation mail, so he can try to accommodate you before. Please note that for arrivals later than 20:00 pm there is an extra checkin charge of 20€.
Departure
The apartment should be left before 11:00 am at the day of departure. If, for any reason, your departure is later, please contact your contactperson.
Cleaning
The apartment shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition. The owner of the accommodation is entitled to charge additional fees if the accommodation not left in a reasonable condition. We can arrange for the accommodation to be cleaned during your stay for an additional fee based on hourly rates.
Number and identity of the guests
The client will inform Touristways of the number of guests included within the booking. Unless otherwise agreed by Touristways, only the number of persons indicated by the client when booking the apartment, shall be authorised to use it. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment, except for children under two years of age. Pets are not allowed. In the event of any infringement of the before mentioned obligations, Touristways at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
Behaviour
The client will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, Touristways shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right to claim any type of compensation.
Please respect your neighbours, particularly in the evenings and at night.
Liabilities
Neither Touristways nor the owner of the apartment shall be liable for any direct or indirect damage that may arise as a consequence of the clients use of the apartment, including without limitation, damages, insurance, losses because of fire, robbery or criminal behaviour.
Complaints
• Complaints on services provided must be reported by client to Touristways within 48 hours of their being detected, in order that the latter may adopt an appropriate solution.
• Complaints that cannot be resolved on location to the satisfaction of client must be referred in writing to Touristways within one month of completion of the period of accommodation. This written notification must stipulate the date of accommodation and the reservation number.
Our Website
While Touristways do their upmost to maintain accuracy and check details wherever possible, Touristways cannot be held liable for any errors or omissions that may arise.
Touristways also reserves the right to change information published on the site at any time including rates, descriptions and photographs. Touristways makes no warranty or representation about the fitness or suitability of any product or service advertised on its website.
Touristways reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company's business. The onus is placed on all parties, using the site, to undertake adequate measures to ensure that they visit any such terms and conditions on a regular basis. By agreeing to use this site, it is implied that any such changes are accepted by any such third party and, that any such third party undertakes to comply with any such changes.
These terms do not affect consumer statutory rights.
Best Regards,
Touristways
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